Update : This tale has been updated to include a more late halfhearted apologia .
in the first place this calendar month , Uber apologizedafter Uber Bangalore send out out a “ whole out or keeping ” promotional substance for “ Wife Appreciation Day , ” offer user a discount on UberEATS in rescript to “ let your married woman take a twenty-four hours off from the kitchen . ”
“ We ’ve remove it and we rationalise , ” the company wrote in a tweet .
It ’s not exactly surprising that a billion - dollar bill fellowship known for its invasive user tracking , shady spyware , and contentious leaders would have to issue an apologia . Uber has dropped quite a few of them over the last few years . Just Google “ Uber apologizes ” and your cover will instantly be flooded with a deluge of trip . Or you could scroll down for a running list of regretful acknowledgement from both the company and its leadership . But this list should n’t be misguided for a everlasting catalog of Uber ’s nooky - ups — Silicon Valley only eats humble pie for eye .
In September of this year , Transport for London announced that it would not be renewing Uber ’s licence to maneuver in the city because of “ public prophylactic and security system implications,”the BBC reported . Uber ’s new CEO Dara Khosrowshahi come out an apology follow the news that the drive - sharing company would not be come forth a new permit in London .
“ While Uber has revolutionised the agency people move in cities around the world , it ’s every bit true that we ’ve got things wrong along the way,”Khosrowshahi write in an email to staff . “ On behalf of everyone at Uber globally , I justify for the mistake we ’ve made . ”
In June of this year , Uber send an electronic mail to New York City riders that had n’t been using the drive - sharing help as oftentimes , a beginning told Business Insider .
“ In spread out so quickly , we failed to prioritize the people that help get us here , ” Uber said in the email . “ Ultimately , the measure of our success is the satisfaction of our rider , drivers , and employees — and we realize that we have fallen short . ”
The email alsoacknowledged the workplace harassment allegationsthat Susan Fowler ’s web log spot had put on the radio detection and ranging . Fowlerhas not herself received an apologyfrom the ship’s company . But that ’s probable because this e-mail was mean to lure back some of the one C of thousands of users Uber lose following the # DeleteUber campaign .
Also in June , Uber apologized to a woman who was raped by a equipment driver in India in 2014 . It was revealed that executives at the company hadmishandled her medical files . The woman filed a case against Uber in light of the new information , prompting an apologia from the drive - deal table service .
“ No one should have to go through a horrific experience like this , and we ’re genuinely pitiful that she ’s had to live over it over the last few weeks,”a voice told the Verge .
Again in June , Uber board member David Bonderman publish an apology after he made a sexist antic during an all - hand meeting discussing sexuality favouritism and sexual harassment in the work .
“ I want to excuse to my fellow board member for a disrespectful comment that was organize at her during today ’s discussion,”Bonderman wrote in an email to the company . “ It was unfitting . I also desire to apologise to all Uber employees who were spite by the remark . I profoundly rue it . ”
Bondermanresigned from the boardthat same day .
In May , Uber rationalise to the metropolis of Austin for “ leaving the fashion we did . ” The ride - sharing service hadstopped operationsin the city after losing a balloting that would involve more rigorous background checks for drivers .
“ We ’re sorry , Austin — for leaving the manner we did ; for let an honest disagreement about regulations and consumer pick change state into a public fight ; and most of all , for not being able to attend to you for the last year,”Uber wrote in a statement on its web site . “ It was never our intention , but we let down driver , riders , and the broader Austin community . We ’ve spent the last year mind carefully and learning from the error we made . While we ca n’t change how we draw here , we can and will practice to get it aright this clip around . ”
“ To say that I am ashamed is an extreme understatement,”Kalanick publish in the e-mail . “ My job as your loss leader is to lead … and that go with behave in a means that make us all lofty . That is not what I did , and it can not be explained off . It ’s clear this picture is a reflexion of me — and the criticism we ’ve received is a double-dyed reminder that I must essentially change as a drawing card and grow up . This is the first time I ’ve been unforced to hold that I need leadership help and I intend to get it . ”
Earlier that calendar month , Kalanickapologized to staff during an all - workforce meetingfollowing Fowler ’s web log station alleging workplace harassment progeny at the company .
“ Travis spoke very aboveboard about the mistakes he ’s made — and about how he wants to take the events of the last 48 - hours to build up a better Uber , ” Arianna Huffingtonwrote in a statementon the company site . “ It was neat to see employees holding managers accountable . I also view it as my duty to hold the leadership team ’s feet to the blast on this egress . ”
In January , Uber came under flaming after promoting spate pricing for misstep to and from JFK while protest against Trump ’s locomotion ban were fall out at the airdrome . This was a major catalyst for the#deleteuber campaign .
“ We ’re no-account for any confusedness about our early tweet — it was not intend to break up any strike , ” a spokesperson for Uber say , TechCrunch reported . “ We wanted people to bed they could use Uber to get to and from JFK at normal terms , especially last nighttime . ”
In January of 2016 , an Uber driverdenied a ride to a woman in Labor Department , but still charge up her $ 13 for the ride . Uber refunded the charwoman the $ 13 , but a spokesperson said the company does not point out on item-by-item incidents . They provided the following statement to Fortune :
“ Denying service to a passenger in labor is unaccepted : it last against our code of conduct and the standard of service our riders rely on,”an Uber spokesperson told Fortune . “We extend our deep apologies to both passenger and have take aim natural action to react to this charge . We are glad that the rider ’s next machine driver was professional and gracious . ”
In August of 2015 , Uber apologize after one of its drivers sexually set on a passenger in Dallas , Texas . The companydid not run a background checkon the number one wood .
In December of 2014 , Uber apologise after the drive - sharing serve trigger off surge pricing in Sydney as riders tried to safely leave the city while a torpedo hold people hostage at a cafe in the area .
“ Our priority was to help get as many people out of the CBD safely in the thick of a fast - moving event , ” General Manager of Uber Australia , David Rohrsheim , write in the statement , Mashable report . “ The decisions we made were ground only on serve to achieve this but we communicated this poorly , lead to a wad of misinterpretation about our motivation . ”
That same month , Uber apologized after one of its drivers in India was accused of raping a passenger .
“ We are good-for-naught and deeply saddened by what occur over the weekend in New Delhi , ” the companysaid in a blog Emily Post , VentureBeat reported . “ Our hearts go out to the victim of this frightful crime . We have been and will continue to do everything in our power to assist the bureau to help convey the culprit to Department of Justice . ”
In November of 2014 , Kalanick dismiss off a tweetstorm after then - SVP of the companyEmil Michael was accusedof suggesting that it was acceptable to pay big money to get back at journalist critical of the party . Kalanick rationalise to PandoDaily founder Sarah Lacy , who Michael specifically targeted in what he thought was an off - the - record discussion .
10/ We are up to the challenge to show that Uber is and will proceed to be a electropositive penis of the community
— travis kalanick ( @travisk)November 18 , 2014
In January of 2014 , Uber rationalise after it was let on that its New York squad wascreating Gett accountsin order to countermine the rival ride - sharing serving .
“ The sales tactic were too belligerent and we apologise for our outreach plan of attack to these drivers , ” Uber wrote in a blog post , Skift reported . “ But to be clear there was no sentence spent by the provider , as the requests were canceled immediately and Uber did pay cancellation fees for these requests . We have message city squad to curb activities that essay lead coevals in this manner . ”
Uber
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